Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@scoot.eu. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@scoot.eu.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@scoot.eu.

At Scoot.eu, we want you to be completely satisfied with your purchase. If for any reason you are not happy, we’re here to help.

1. Returns Eligibility

You may return items within 14–30 days of receiving your order, provided that:

  • The item is unused, unopened, and in its original packaging
  • The item is in the same condition that you received it
  • Proof of purchase (receipt or order confirmation) is provided

2. Non-Returnable Items

The following items cannot be returned:

  • Opened or used products
  • Customized or personalized items
  • Clearance or final sale items
  • Perishable goods (if applicable)

3. Refunds

Once we receive and inspect your return:

  • You will be notified of the approval or rejection of your refund
  • If approved, your refund will be processed to your original payment method within 5–10 business days

4. Exchanges

We only replace items if they are:

  • Defective
  • Damaged during shipping

If you need an exchange, please contact us with photos of the item and your order details.

5. Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect
  • Original shipping fees are non-refundable
  • We recommend using a trackable shipping service

6. Damaged or Incorrect Items

If you receive a damaged or wrong item, please contact us within 48 hours of delivery with:

  • Your order number
  • Photos of the item

We will resolve the issue as quickly as possible at no extra cost to you.

7. How to Start a Return

To initiate a return, please contact us at:
📧info@scoot.eu