Refund policy

At Scoot.eu, we want you to be completely satisfied with your purchase. If for any reason you are not happy, we’re here to help.

1. Returns Eligibility

You may return items within 14–30 days of receiving your order, provided that:

  • The item is unused, unopened, and in its original packaging
  • The item is in the same condition that you received it
  • Proof of purchase (receipt or order confirmation) is provided

2. Non-Returnable Items

The following items cannot be returned:

  • Opened or used products
  • Customized or personalized items
  • Clearance or final sale items
  • Perishable goods (if applicable)

3. Refunds

Once we receive and inspect your return:

  • You will be notified of the approval or rejection of your refund
  • If approved, your refund will be processed to your original payment method within 5–10 business days

4. Exchanges

We only replace items if they are:

  • Defective
  • Damaged during shipping

If you need an exchange, please contact us with photos of the item and your order details.

5. Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect
  • Original shipping fees are non-refundable
  • We recommend using a trackable shipping service

6. Damaged or Incorrect Items

If you receive a damaged or wrong item, please contact us within 48 hours of delivery with:

  • Your order number
  • Photos of the item

We will resolve the issue as quickly as possible at no extra cost to you.

7. How to Start a Return

To initiate a return, please contact us at:
📧benamr@gmail.com